Frequently Asked Questions
How does the purchase and delivery process work?
Simply choose the Microsoft product you need and proceed to our secure checkout. Once the payment is confirmed, you receive your order instantly via email — including your product key, download link, and installation instructions.
How long will it take to receive my product?
Once your order is placed and confirmed, you’ll instantly receive an email with your activation key, download link(s), and setup instructions.
Is the software 100% genuine and legitimate?
Every product we sell is 100% genuine Microsoft software, activated through Microsoft’s website. This ensures your license is valid. Every order is backed by a 180-day money-back guarantee. If you’re not fully satisfied, we will refund your order — no questions asked.
Why are your prices lower than other stores?
Thanks to partnerships with trusted suppliers, we purchase licenses in large volumes, lowering procurement costs. We deliver everything digitally — no packaging, shipping fees, or retail expenses. These savings allow us to offer better prices without compromising authenticity or quality. You receive the same genuine Microsoft software you’d get elsewhere, just at a fair and honest price.
Is my payment and personal information safe?
All payments are processed through SSL-encrypted and trusted systems like Stripe, Apple Pay, or Google Pay. We never store your full card details, and all personal data is handled with strict privacy standards. We are committed to keeping your information safe and to using it only for processing your order.
Do you offer help with installation and activation?
Yes, and it’s completely free. We provide premium-level support for both setup and activation with every order. Our support team is ready to assist you step-by-step until everything is fully installed and working on your device.
How do I install or activate my Microsoft software?
Each product email includes simple steps. You follow them and it starts working within minutes. There’s nothing complicated in it. If something goes wrong, we help. That’s part of what we do.
What if my license key doesn’t work?
Sometimes a code doesn’t activate right away. It happens. If that’s the case, contact us. We’ll check your order and send a new key if needed.
You’re covered under a 180-day refund and replacement guarantee, so you never lose out.
Can I return or exchange a license key?
Yes, we offer a 180-day refund and replacement guarantee. If you’re not satisfied, just contact us. Details are in our Refund & Return Policy.
How can I contact customer support?
If you need help with setup, activation, or anything with your order, email support@digipinit.com. We read every message and reply fast.