Frequently Asked Questions
Get quick answers about our products, activation processes, and support. We’re here to help!
Are the software products on your website legitimate?
Yes, all our software products are 100% legitimate and authentic. We encourage you to register your Microsoft Product Key with your email during activation, ensuring verification and tracking of your software. Plus, all purchases are covered by our hassle-free money-back guarantee.
How do you offer such low prices for your software?
We maintain strong partnerships with licensed software retailers and distributors, allowing us to purchase in bulk and pass significant savings onto you. Our competitive pricing comes from our ability to source software during inventory clearances and sales.
What should I do if I encounter issues with my purchase?
Our professional support team is here to help. If you experience any problems, please contact us via our support email or phone, and we will assist you promptly. Refunds are managed according to our Refund Policy.
What if I need help with installation?
Each purchase includes clear installation instructions sent via email. If you need further assistance, please reach out to our support team through email or phone.
How long does it take to receive my order?
You will receive your Product Key and download link almost instantly or within a few seconds after successful payment processing. In rare cases, delivery can take up to 8 hours due to unforeseen circumstances. All products from Digipinit are delivered via email, ensuring a quick and hassle-free experience.
What is a digital download?
A digital download allows you to access and install your software immediately. It does not include a physical CD or DVD; instead, you download the software from cloud storage using the link provided in your order confirmation email.
How long does a genuine software license last?
All licenses purchased from Digipinit are lifetime licenses. You may need to purchase a new license for upgraded versions of the software.
How can I be sure my Microsoft Office copy is legitimate?
Digipinit guarantees that all software products are authentic. You can verify your purchase by registering your Microsoft Product Key during activation. Our products also come with a money-back guarantee for added assurance.
Is sales tax included in the displayed price?
Yes, the price you see includes all applicable taxes, so you pay the final amount at checkout.
What’s the difference between online activation and phone activation?
Online activation is quick and occurs during installation by entering your Product Key directly into the software. For phone activation, if online activation isn't successful, you can call the provided support number. Our support team will guide you through the activation process, ensuring you receive your confirmation ID promptly.
