Refunds
We offer refunds for both defective and non-defective products within 180 days of purchase. To be eligible for a refund, the product key must not have been activated, redeemed, or used, and must not have been transferred to a third party. For defective products, proof of the issue (such as a screenshot of the error message) must be provided.
A refund or replacement request will be denied if the product has already been activated, as the key can no longer be reused or resold.
Refund Process
To request a refund, contact us within 180 days of purchase and include your order number or the email address you used at checkout. For defective products, please attach a screenshot of the error message. Once we confirm your request, we'll process your refund within 48 hours. The refunded amount will be credited to your original payment method within 10 business days.
Exchanges
We accept exchanges if the product is defective or if you received the wrong product. Contact us within 180 days to request an exchange, and we'll arrange it for you.
Before You Activate
Please check carefully before you install and activate your product key. Make sure you have bought the correct product for your device and that it is compatible with your operating system. Any product we refund or replace will be deactivated, and once deactivated it will not function on any device.
If you have any questions before you activate, contact us or email support@digipinit.com and we'll be glad to help.